Uncollected Goods Policy for The Pointy End – Sharpening Services
Effective Date: 1st December, 2024
1. Purpose
This policy outlines the procedures and guidelines regarding uncollected goods for sharpening services provided by The Pointy End, in compliance with the Consumer Affairs Victoria (CAV) guidelines and relevant legislation. The aim is to ensure transparency and fairness in the handling of items left uncollected by customers.
2. Definitions
- Uncollected Goods: Any items that have been left with The Pointy End for sharpening or servicing and have not been collected within the specified time frame as outlined in this policy.
- Customer: The individual or entity that has contracted The Pointy End for sharpening services.
- Business: The Pointy End, the service provider offering sharpening services to the public.
3. Collection Time Frame
- Customers are required to collect their sharpened goods within 30 days from the date of service completion (or the agreed-upon collection date) unless otherwise agreed upon in writing.
- If the customer has been notified and made aware of the completion date and the goods remain uncollected, the following procedures will apply.
4. Notification of Uncollected Goods
- Reminder Invoice: If the goods have not been collected within 14 days of the service completion date, a reminder invoice will be sent to the customer via their provided contact details (email, phone, or postal address). The notice will clearly state in invoice form:
- The description of the goods.
- The date the goods were ready for collection.
- A reminder of the customer’s obligation to collect the goods within 30 days of service completion.
- Final Notice: After 30 days, a final reminder will be sent to the customer including a description of the goods and any amounts outstanding. This may be in the form of email, SMS or a letter.
- This notification period may change in the case that the Customer or their business closes, the Customer passes away or the Customer moves addresses, or changes contact details without notification.
5. Storage of Uncollected Goods
- Uncollected goods will be stored in a safe and secure manner to ensure no damage occurs while awaiting collection.
- The Pointy End will not be held responsible for any loss or damage to the uncollected goods after 30 days from the date of service completion unless such loss or damage is directly caused by the business’s negligence.
6. Sale or Disposal of Uncollected Goods
- Sale of Goods: If the goods remain uncollected for more than 30 days after the final notice is sent, The Pointy End reserves the right to sell or otherwise dispose of the goods, in accordance with the Uncollected Goods Act 2001 (Vic).
- Prior to any sale or disposal, a letter will be sent to the customer providing them with an opportunity to reclaim the goods within 29 days of receiving the letter, and after payment of any outstanding monies owed. In the case there is no address on file for the customer all other means of contact on file will be utilised.
- The sale of the goods will be done in a fair and reasonable manner, and any proceeds from the sale, after deducting costs incurred by the business, will be held for the customer for a period of 12 months. Any remaining balance after that period will be forfeited.
- Disposal of Goods: If the goods are not collected within the specified period, and there is no request for the return or sale of the goods, The Pointy End may dispose of the items in a manner deemed appropriate, taking into account the nature of the goods.
7. Refunds and Compensation
- The Pointy End is not obligated to provide a refund for sharpening services if the goods are not collected in accordance with the time frames set out in this policy.
- In cases where the goods are sold or disposed of, The Pointy End will not be responsible for any loss incurred due to the disposal or sale of the items, provided all required notices and time frames have been adhered to.
8. Customer Rights
- Customers have the right to collect their goods within the 30-day period without any penalties, provided the goods have been paid for in full.
- Customers who believe their goods have been sold or disposed of unfairly or without proper notice may contact Consumer Affairs Victoria (CAV) for advice and support.
9. Changes to the Policy
The Pointy End reserves the right to update or modify this policy at any time, in compliance with changes to applicable laws or business requirements. Any changes will be communicated to customers through appropriate channels, such as on our website or via direct notification.
10. Contact Information
For any questions or concerns about this policy, customers are encouraged to contact us:
Email: sharp@thepointyend.net.au